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Exchange and Return Policy

Returns & Exchanges Policy

Return, Exchange & Restocking Policy

30-Day Return & Exchange Window

We accept returns and exchanges within 30 days of delivery. To be eligible, all items must be returned in the exact condition as received, unused, unworn, and with all original packaging, tags, dust bags, accessories, and authentication materials included.

Due to the nature of luxury resale, all returned items are subject to inspection and authentication before approval.

How to Initiate a Return or Exchange

To initiate a return or exchange, customers must contact us directly within 30 days of receiving their order. Returns or exchanges sent without prior authorization will not be accepted.

Once approved, we will provide return instructions.

Return & Exchange Shipping

  • Customers are responsible for all return and exchange shipping costs.

  • For exchanges, the customer must ship the original item back to us before a replacement is sent.

  • We strongly recommend using a trackable and insured shipping method, as we are not responsible for items lost or damaged in transit.

Original shipping fees are non-refundable.

Restocking Fee

All approved returns are subject to a restocking fee of up to [10–15%] of the item’s purchase price.
This fee covers authentication, inspection, handling, and administrative costs associated with luxury resale items.

The restocking fee will be deducted from the refund amount.

Refunds

  • Once the returned item is received, inspected, and authenticated, we will notify you of the refund approval or denial.

  • Approved refunds will be issued to the original form of payment.

  • Refund processing times may vary depending on payment provider.

  • Shipping fees and restocking fees are non-refundable.

Exchanges

  • Exchanges are subject to product availability.

  • If the requested exchange item is unavailable, a refund (minus applicable fees) will be issued instead.

  • Exchanged items must meet all return eligibility requirements.

Luxury Resale Compliance & Final Sale Conditions

Due to the nature of luxury and designer resale:

  • Items showing any signs of wear, use, damage, odor, or alteration will not be accepted.

  • Items missing original packaging, tags, accessories, or authentication materials will not be accepted.

  • Items returned in a condition different from when shipped will be refused or returned to the customer.

  • Final sale items (if marked) are not eligible for return or exchange.

All items are verified for authenticity prior to shipment and upon return.

Questions

If you have any questions regarding returns, exchanges, or eligibility, please contact us at support@naiseshopper.com prior to initiating a return.

2. Authenticity & Quality Assurance

All items undergo a meticulous inspection and authentication process before being listed for sale. We source exclusively from authorized boutiques and authorized suppliers to guarantee authenticity and uphold the highest standards of quality.
If you have any concerns regarding the condition or authenticity of an item, we encourage you to reach out prior to completing your purchase.

3. Product Descriptions & Sizing

We strive to provide clear, detailed product descriptions, accurate sizing information, and high-quality images. Please review all information carefully before making a purchase.
If you have questions or need assistance, contact us at support@naiseshopper.com or via WhatsApp at +1 407-952-1072.

4. Custom, Pre-Loved, and Pre-Order Items

For custom orders, pre-loved items, or items purchased on a pre-order basis, shipping timelines may vary. These items are also subject to our final sale policy and are not eligible for return or exchange.

5. Contact Information

For any inquiries or additional support, please feel free to reach out: